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Refund policy

Returns:

All products are made to order, so returns and exchanges are not accepted if you ordered the wrong size or color, or simply changed your mind.

If your item arrives damaged or with a manufacturing issue, we’ll happily offer a free reprint or refund.

Here's the deal:

  • Got something damaged or defective? Full refund.
  • Have 30 days from purchase to let us know
  • Item needs to be unused and in the condition you received it
  • Email us at info@bloomortal.com - we're actual humans who respond

We're not a faceless corporation. If something's wrong, just reach out.

Policy subject to change, but we'll always keep it reasonable.

We do NOT accept returns or exchanges in the following cases:

  • Incorrect size ordered

  • Incorrect color ordered

  • Buyer’s remorse or change of mind

Please ensure you review the size charts, product details, and colors before confirming your order.

We only offer refunds or replacements if the item has been lost or damaged, or there's been a manufacturing error. 

You can always contact us for any return or refund questions at info@bloomortal.com

Please attach:

  • Your order number

  • A description of the issue

  • Clear photos showing the defect or incorrect item

Once approved, we will send a replacement or issue a refund.

Shipping Issues

BLOOMORTAL is not responsible for:

  • Orders with an incorrect shipping address provided at checkout

  • Delays caused by the shipping carrier

  • Packages marked as delivered but not located

  • Lost or stolen packages after delivery

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bloomortal.com

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